Terms & Conditions of Ordering at Colab Innovative
Colab Innovative provides custom product solutions that are specifically designed according to client branding needs. Each product is made exclusively based on your brand identity, so we do not provide a standard catalog. To ensure a smooth cooperation process, here are the terms and conditions of ordering at Colab Innovative:
1. Minimum Purchase Order
Custom product orders at Colab Innovative have a minimum order of IDR 10,000,000.
2. Product Price Calculation (RAB)
● Before cooperation takes place, each project will go through a price calculation or RAB (Budget Plan) stage.
● This fee is charged based on the complexity of the proposed product, including the research process, calculation of production costs, and making initial samples.
● If the cooperation continues, this fee will be calculated as part of the DP. However, if there is no cooperation agreement, this fee is non-refundable.
3. Concept & Design Service
● For clients who do not yet have a product concept or design, Colab Innovative provides design creation services in collaboration with professional partners.
● The design fee will be adjusted according to the complexity and format required.
● This process ensures that the products created truly reflect your brand identity.
4. Quality & Branding Standards
● Every product we create will follow brand guidelines to keep the branding strong and exclusive.
● We ensure the final result is of the highest quality and in line with client expectations.
5. Ordering & Production Process
● After the cooperation agreement and DP payment are made, Colab Innovative will start the production process.
● Production time is adjusted to the type of product and its level of complexity.
● Further details regarding timeline and delivery will be conveyed in the official quotation.
6. Cancellation & Refund Policy
● Price calculation (RAB) and design fees are non-refundable if the cooperation does not continue.
● Once production is underway, order cancellation is not allowed.
● If there are problems in production, we will provide the best solution in accordance with the agreed terms.